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An innovator in the nation's skies hits a black mark

Published 11/29/2011, AP Airlines Writer

American Airlines used to bill itself as "something special in the air," and it was. It was the first airline to offer curbside check-in. The first with computerized reservations. It invented the frequent-flier program and came up with the deeply discounted Super Saver fare to fill empty seats on its planes.

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