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Local view: ‘Newspaper Lady’ cared

Published 01/22/2012, for the Duluth News Tribune

Early on a Monday morning when I was editor of the News Tribune my phone rang and a tentative voice said, “I have someone who works with us who wants to give you feedback about the paper. Her name is Paula.” My colleague from the circulation department then let his voice drop low. “The feedback isn't all good.”

Word count: 558

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