Netflix says it's sorry, then creates new uproar
Published 09/20/2011, The Jamestown Sun
SAN FRANCISCO (AP) — The CEO of Netflix said he was sorry for mishandling a recent price increase that caused customers to cancel the service in droves. But the apology was drowned out by a decision that angered subscribers all over again.Word count: 1193
The full article is available to newspaper subscribers. If you are a subscriber please log in to continue reading.