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Josh Iverson, Fargo, Published January 28 2014

Letter: Katy Perry ticket launch at Fargodome a disaster

I went to the Fargodome to purchase Katy Perry tickets and was met with one of the most disastrous ticket sale launches ever. I was joined by just under a hundred other eager ticket purchasers who didn’t want to be taken advantage of by the online and over-the-phone ticket fees and service charges.

First, I want to point out that the Fargodome has one of the worst methods for lining up people that I have ever seen; I have been to quite a few midnight launches so I know how a line should work. They have everyone in a makeshift line draw raffle tickets. Then a number is drawn and that is where the line starts, with the raffle numbers proceeding after it.

Just to show how unfair this is, a person waiting for an hour was sent behind a person who had just walked in the door.

Now, on to the even better part of the ticket launch. The sales can begin at 10 a.m. so they have people at the windows and ticket purchasers ready to go at 9:55. Then 10 o’clock rolls around and nothing is happening; 10:03, still nothing, and now I see the people in the ticket office frantically moving around, calling people on phones and walkie-talkies. At 10:07, still nothing, but now someone comes out and says that the computer system has crashed and they are trying to get it back up and running. They suggest those with phones might want to call the outsourced ticket office or go online to purchase tickets.

People are starting to scramble for their phones and call, but the phone lines are full. A person behind me tries to access the website, but it times out. He tries again and is then able to find two $28 tickets for $56, but with the added fees his total is $83.50. He turns to me and says, “This is exactly why I came here – to avoid this. It’s almost like buying two tickets for the price of three.”

It’s now 10:12, and still nothing is happening. People are slowly leaving the line because they had secured tickets by other means. The gentleman behind me finally caved and purchased the tickets on his phone. At 10:15, the same person from behind the ticket window says the system is still not working but they are trying to get the online company to hold some tickets for us.

This would have been a nice thought, however the tickets they got were obviously not that great, and were only in four different sections.

This was quite a showing of how the Fargodome still looks like amateurs trying to hold big events.