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Associated Press, Published October 10 2012

Some 911 calls during Minneapolis shooting rampage weren't answered

MINNEAPOLIS — Emergency communications officials say some of the 911 calls made during a shooting rampage at a Minneapolis sign company went unanswered.

Communications director Heather Hunt says as many as six people who made 911 calls hung up when no one answered. It's one of the reasons why the city will set up a recorded message to play if 911 callers don't get an answer within 10 seconds. The recording will tell the callers to hang on until an operator is available.

The Star Tribune says 16 calls related to the shooting at Accent Signage System were answered. And police responded within 5½ minutes, faster than the average response time.

The Sept. 27 shooting left six people dead, including the gunman, and three wounded. It was Minnesota's deadliest workplace shooting.

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Information from: Star Tribune, http://www.startribune.com

Copyright 2012 The Associated Press.