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Wendy Reuer, Published October 15 2010

Cable One hopes to recover equipment from burned Galleria

Cable One representatives say they hope to work with customers whose cable equipment may have been damaged in Monday night’s massive fire at the Galleria On 42nd in south Fargo.

Despite rumors to the contrary, no letters have been sent to Galleria tenants regarding cable service or demanding equipment be paid for, Cable One general manager Scott Geston said Thursday.

“We feel this is very unfortunate that this happened, and we know people are being displaced,” Geston said of the fire. “We’re going to work with tenants on equipment recovery, and we would like anyone who had equipment to return it, no matter what condition.”

He said Cable One is also working with the Fargo Fire Department in attempts to recover equipment tenants may not be allowed access to.

Geston said Cable One plans to eat the costs of equipment for customers with modems, telephones or digital receivers.

But he said Cable One’s silver boxes, or DVR equipment, are worth $500, which includes the product, shipping, handling and taxes and fees, Geston said.

The equipment is owned by Cable One and leased to the customer.

For tenants with a DVR box and insurance, Cable One wants them to submit a claim to their insurance company. Renters without insurance are urged to contact Cable One as soon as possible.

Geston said Cable One is open to resolving the issue by determining a fair payment plan or a depreciated value schedule for recouping the loss of the box.

“It’s a piece of valuable equipment,” he said. “It’s kind of what insurance is for, but we understand that some people didn’t have it, and we’re more willing to work with those tenants. We think it’s the right thing to do.”

In the meantime, billing for Cable One’s Galleria On 42nd customers has been suspended and set-up fees in a new location will be waived for those customers.

Readers can reach Forum reporter Wendy Reuer at (701) 241-5530