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Forum staff reports, Published February 03 2010

North Dakota insurance recovery tops $7 million in 2009

BISMARCK – More than $7 million was recovered or saved for North Dakota residents in 2009, a report released by state Insurance Commissioner Adam Hamm shows.

This number represents money recovered on behalf of residents through the Insurance Department’s hot line, through complaints filed by consumers against insurance companies and agents, and through investigations performed by the department.

It also includes benefits received through the department’s State Health Insurance Counseling and Prescription Connection programs.

In 2009, the Insurance Department hot line handled nearly 8,500 phone calls, helped 157 walk-in clients and processed 264 formal complaints.

The department also handled more than 18,500 SHIC contacts and 2,500 PC contacts. The number of SHIC contacts is a 16 percent increase over 2008.

The complete report can be found at www.nd.gov/ndins, or for more information, call (800) 247-0560.